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How to Join
You may simply join BonnieB. and be our family member! Being a member of BonnieB. allows you to gain membership points through our various events.

[How to join]

Click on the [Register] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward points.
Registering also saves you the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

Enjoy your shopping with BonnieB. Benefit of joining :)


[Benefits by grade]

  - Standard/ newly joined member / will be provided with USD 1  + 1%RP
  - Silver / accumulated purchase price over USD 100 for latest 6 months / when purchased over USD 50,  4% off + 1% RP
  - Gold / accumulated purchase price over USD 300 for latest 6 months / when purchased over  USD 50,  7% off + 1% RP
  - VIP / accumulated purchase price over USD 1,000 for latest 6 months / when purchased over USD 50, 10% off + 5% RP

      ※ Your membership levels are updated on the 1st business day of each month.
      ※ Your membership level is determined on your actual purchasing amount for the last 6 months.
      ※ Orders over USD 50 only (Duplicate discount will not be applied)


● Notes

- Purchase over $100:  Free Shipping
- Pending reward points will automatically cancelled if the order is cancelled or returned.
- Reward points will be expired once the account is closed. Reward Points will also expire if there are no newly issued Reward Points for three years.
- Coupon and membership benefits can be applied together.

How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to cart.
Step 3: Sign in with your registered ID or choose to shop as guest.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and confirm your order number.
Payment
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Shipping
  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
  • Delivery Time : 7 - 10 days


  • We only ship via DHL, a premium delivery company.



    [New Shipping Policy]


    Free shipping for orders with actual purchase amount USD 100 and over.

    - Orders over $100 : Free shipping

    - Orders under $100 : $27 USD Shipping fee charged 


    Products will only be shipped after payment has been made.  Shipping will take 7-12 business days (for in-stock items).

    Shipping may take longer for some items.  



    [COVID-19 issue]

    In several countries, airfreights remain restricted, leading to delivery delays. 
    So please note that shipments may be delayed beyond our estimations stated in the Shipping Policy.



    [Customs and Duties]

    International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.  

    All related fees are the responsibility of the recipient.  If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again.  

    All related costs (return shipping, etc.) will be deducted from the refund.

     

    Worldwide Tracking: http://fastbox.co.kr/DHUB/tracking.php?fb_invoice_no=&lang=US


    Please contact our CS Center if you have any inquiry about the shipping policy. 

    Thank you always for shopping with us.


    Have a great day!



Returns & Exchanges
1. Requirements:

Please take into consideration that we accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:
-you are returning due to change of mind(on size, color, etc.)
-you receive a product different from your order; or
-you receive a defective product.

**Return Instructions
(1) Post a return request on our Return forum within 7 days of receipt. You are required to attach photos of the received product(s) and include the item code, order number, and reason for return.
(2) A customer service representative will be in contact to assist you by email
(3) Items returned must be in their original condition, which includes tags and any packaging. Please make sure to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent unworn and in the original packaging.

*Please include all contents of the original package and free gifts (if applicable) in your return package.

*Return shipping fees for faulty/wrong orders will be paid for or reimbursed. If the Cash-On-Delivery option is not available for your EMS shipment,
scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:
-you are returning shoes, bags, or any other accessories
-the products are damaged due to customer mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made during shipment
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:
*Contact our customer service center by forum within 7 days of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other
Reward Points for a Purchases:
Reward Points of 1% of your order will be issued to your account after 20days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available Reward Points balance.

Cancellation of Reward Points:
Pending Reward Points issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your Reward Points will be cancelled if you close your account. Furthermore,  your Reward Points will expire if there are no newly issued Reward Points for three years.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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